Refund Policy
When a payment can be refunded, how eligibility is checked, and how to ask.
Last updated: 2026-08-22
Try it before you pay
Every account gets 30 days free, with no payment details asked for. The trial is how you decide whether this is for you, and it is the whole product rather than a sample — which is why opening the tutor at all, during the trial or after paying, ends the refund described below.
The refund window
You can have a full refund within 7 days of a payment, as long as the tutor has never been opened on your account — not during the free trial, and not after paying.
This covers the cases that actually happen: paying twice by mistake, paying for the wrong account, or changing your mind before starting.
How we check
The site records each time the tutor is opened. Whether it has ever been opened on your account is therefore a fact we can look up, not something to argue about — and it is the only condition beyond the date.
Opening the tutor once, briefly, counts. The 30 free days are there so that deciding costs nothing — but once the tutor has been used, what you paid for has been delivered and is not refundable.
How to ask
Write to support@misbahalilm.com from the email address on your account, and say which payment you mean. You do not need to give a reason.
We will reply within 7 days, and send the money back within 14 days of agreeing to it.
How the money comes back
Refunds are sent to the same mobile wallet account the payment came from. We cannot send one to a different account, since the receipt is the only proof of who paid.
Any transfer fee charged by the wallet provider is not something we receive, and cannot be refunded by us.
What is not refunded
Payments older than 7 days, any account on which the tutor has been opened at all, and accounts ended for fraudulent receipts or shared access.
If the service is unavailable for a long stretch of a period you paid for, that is not covered by this page — write to us and we will deal with it fairly, whatever the date says.
If a payment went wrong
If you were charged twice, or paid and never got access, that is not a refund question and this window does not apply. Write to us and we will fix it.
Changes
This policy was last updated on 2026-08-22. The version in force is the one published when you paid.